Burrell St Sexual Health Clinic

Their website specify that this clinic working as a walk-in service but in face you must be there first in the morning, in order to book an appointment and come back again for your appointment on the second time, instead of simply register your attendance and get in to receive the service you came for!

This sounds so complicated and unfair for those who required the real Walk-in Service and already having difficulties and limitations to visit the clinic even once, NOW you force them to come back.

What about the time assuming and regular working day, is not just that you are going to be late for work, you are also of course need to work shorter day in order to come back, well... I am sure the boss is not very happy!

I will finish with the horrible customer service that I received from the reception who just ignored everything I say without even paying attention and the the nurse in charge" who was short, aggressive and rude!

Now I feel very comfortable to pay the NHS fee, just to know that when I need them, they will do everything possible for me to regret that!

I got my coil replaced today which is in no way fun or comfortable, but the two staff members who did the procedure for me were excellent. I had a lot of anxiety ahead of this but they were incredibly caring, patient, and understanding. I felt very supported the whole time. They deserve more recognition (and better wages!).

It’s a shame that this clinic has a low rating. I saw that the majority of the low reviews are about the difficulty in getting an appointment. I won’t lie - it was a long and difficult process getting an appointment. The NHS is struggling right now due to being severely under-funded and under-resourced, and long waiting lists or difficulty in getting appointments is just a symptom to this issue. The NHS needs to be prioritised. This issue is not the clinics fault.

In any case, once you get an appointment (or use their walk-in service) then you’ll be in good hands.

These negative reviews are all true. I should have trusted them before coming here. You ought to think about replacing your front desk personnel. There is a woman with blonde or grey hair that is rude and has shoulder-length hair. Since it was my first time there, I was asking her questions, but she frequently cut me off to talk to the customer behind me. It is not my problem if you dislike your job or are sick of working there.

I would advise to get there an hour before opening to secure an appointment. I had to wait 4 hours to be seen, however the service I recieve is incredible every time. They take pride in their profession and are extensively knowledgeable, caring and attentive. They make you feel heard and comfortable in their care.

All staff both medical and administrative were fantastic - really nice clinic and people working there. I went on a Tuesday so I can only really speak to that experience. I decided to go strategically at what I thought would be a less busy time which was past 3pm. It is always better to know whatever is going on – knowledge is power is not just a cheesy phrase in this regard. Good luck people.

This clinic is by far the best clinic I've been to. The staff are extraordinary, truly caring, and so attentive. It genuinely restores your faith in our humanity to know there's people that genuinely care about you and have pride and love in what they are doing. The clinic is also very clean and no five to six hour or days waiting times they are efficient as well so fast to get you in and checked.

Wow. Free checks free medicine pretty fast. Thr nurse are friendly. Can't say the same for reception.
Please don't harass our staff... Maybe there is a reason you need to hang a sign like this. Maybe it's the staff who are looking for a fight?

The clinic has mobile sculptures of Disease :(. Floating... Hanging over your head. :( ....Interesting choice

Place is very well organized, staff are incredible. You need to be there at least 40 mins before the doors open. Very clean , free WiFi , and quick resolution.