ITA Airways

Old planes, canceled flight 4 days before, lost bag, damaged luggage too :) but in the end they contacted me and we solved everything and new flight date worked out even better after all.

Reserved seats for my wife, plus my 1 and 4 years old. They reset them and put us in 3 different rows. We had to leave one seat empty and put my 1 year old on our lap. Not only we lost the money we spent for the reserved seats, but we also completely lost one of the tickets! Customer service is not responding at all. Crazy

I bought a ticket and my credit card was billed for twice the amount of the ticket. Called their customer service, who accepted the mistake and promised to cancel the ticket and fully reimburse me. More than 10 days passed and I was not reimbursed nor received any formal reply by e-mail.
Kept calling their call center (I'm Albania!) and they tell me to keep on waiting!!!

You expect safety from your airline, that goes without saying. But you also expect some basics, especially with a transatlantic flight. Things like basic comfort, edible food and a clean, well maintained cabin. All of the above are so far from reality in this airline that it is horrifying to think (see the pictures) if this is how they take care of the cabin, how well could they be maintaining the mechanics of the plane??

Never flying this five and dime airline again. Disgusting food, truly. Dirty seats, duct taped parts (literally!), avoid it at all cost!!!!

Ok so the worst airline ever, had delays on both sides and as a result missed connecting flights, moveover my luggage did not arrive for 4 days and was received damage. 3 months after the flight, I have still not received any kind of compensation from ITA Airways.
Before you book with ITA, Pause, look at all these comments and make a decision!
Never bringing back any business or dollar value to ITA, ever!
Have you heard flight entertainment system not working on both to and fro flights?

Worst Airline ever. I booked my flight from ITA official website ITA with 2 checked bags included, then they cancel my flight and gave me a new flight with extra 5 hours of layover. When i checked my new flight tickets only one bag was included. I called them and i sent so many emails with the original reservation ticket. they just hung up the call and said only one bag is included, you can pay USD 100 extra to include it. They first book you cheaply, then they cancel the flight and ask you to pay extra.

My son and I enjoyed our brief stay at the Alitalia Lounge. They had a great selection of food and drinks. The wi-if was free and there was enough space for my son to stretch out and get some sleep before our late night flight.

When we traveled with JAL in the past, we used to go to Air France Lounge at JFK. However, it seems like JAL has changed its lounge partner to Casa Alitalia, almost right next to Air France Lounge. This one is much smaller, and the furniture was kind of outdated and a bit old…

They had a nice amount of seating, but it was not busy when we were there. I wonder what this place will look like during their peak hours.

The food and drinks were tucked away behind a wall to the side, almost hiding from everyone. The space was not that large, and therefore, the selection was limited.

To the left side, they had some snacks and "bowl" noodles. They also had two large refrigerators containing many more drinks, and quite good amount of sandwiches. Another think it had, which I loved, was individually wrapped cheeses! I loved those, especially the Babybel!

I do appreciate having the access to a lounge, especially if you are about to get on a long flight. A little R&R on a comfortable seat with complimentary food and drinks is so much better than waiting at a gate… I must say, this lounge didn’t become my favorite lounge, but still, I would use it again without a heartbeat.