At a glance
#6 of 7 Ice cream shops in HeidelbergLocalGuideWorld score: 4.04
Rating breakdown
-
5 ★55%
-
4 ★20%
-
3 ★8%
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2 ★4%
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1 ★12%
Quick facts
- What is the rating of Eis ROMA?
- Eis ROMA is rated 4.0 out of 5 based on 275 reviews.
- How does Eis ROMA rank in Heidelberg?
- Eis ROMA is #6 of 7 Ice cream shops in Heidelberg by LocalGuideWorld score (rating weighted by number of reviews).
- Where is Eis ROMA located?
- Fischmarkt 5, 69117 Heidelberg, Germany — 1.6 km from the center of Heidelberg.
We loved this place so much we came here 3 days in a row. The staff are so kind and helpful. She made a spaghetti ice with a mix of chocolate and vanilla for my son. My younger son loves the lemon. Overall great experience and they spoke English well.
The ice cream itself was good, the customer service was awful. Was hastily ushered to order by the older woman, gave my order in simple english, which she made a scene that I spoke too fast and engaged other customers in joking about. Apologised, and regave my order, one at a time. She continued to be rude and disinterested. It wasn't a simple misunderstanding of her mishearing what I had said, she was actively impolite and seemed to go out of her way to make customers feel a burden.
Unfortunate as the previous night I had a great experience, when a younger lady served me who was very friendly.
Watch out for the older, distasteful lady particularly if you speak no/poor German it seems.
Unfortunate as the previous night I had a great experience, when a younger lady served me who was very friendly.
Watch out for the older, distasteful lady particularly if you speak no/poor German it seems.
Disgustingly rude staff to foreigners. Rude older lady who clearly is rasict and does not like non german speaking customers. Went the previous night and service was lovely. This old mole is costing your company money.
Great ice cream! I tried lemon, Snickers and salted caramel ones. I recommend this place to everyone
Overall taste is pretty good. Little overpriced 1.50 euro per ice cream. Staff friendliness is ok.
Icecream are great, full of flavour and tasty. An old guy behind counter doesn’t seem friendly and welcoming. It’s a self service restaurant so you need to order and pick your order to a place which are nicely available outside.
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