Name: Spa Castle Inc
Address: 1020 Raiford Rd, Carrollton, TX 75007, United States, Carrollton
Telephone: +19724466800

Upscale spa property offering sleek Scandinavian-style rooms, plus Asian saunas, dining & a gym.

At a glance

Rating breakdown

5 ★54%
4 ★19%
3 ★9%
2 ★6%
1 ★12%

1020 Raiford Rd, Carrollton, TX 75007, United States

tx.spacastleusa.com

+1 972-446-6800

Quick facts

What is the rating of Spa Castle Inc?: Spa Castle Inc is rated 4.0 out of 5 based on 7,973 reviews.
Where is Spa Castle Inc located?: 1020 Raiford Rd, Carrollton, TX 75007, United States
How can I contact Spa Castle Inc?: Phone: +1 972-446-6800 · Website: tx.spacastleusa.com

My go-to place for a relaxing day!
Beautiful location. Always extremely clean. Friendly, helpful Staff. Stay as long as you want. Enjoy 1 of the many Sauna's they have onsite, or bring your Swim Suit & enjoy the outdoor Pools.
Lots of relaxing jet stations to work all the different muscle groups.
2 Restaurants inside, both delicious & healthy. There is also a Nail Salon.

Isabella Walker 2023 Nov 19

The best part of my visit was the shiatsu massage, however the quality of Spa Castle has seriously declined over time. Years ago it was great! This visit… Things were out of service. The pine hot tub outside used to be fully made of wood, now it’s concrete. It’s just not the same vibe at all. Massage therapists and bartender were friendly, but that was about it. The remainder of the staff wasn’t very friendly or helpful when asked questions. Oh and if you want an actual towel, be prepared to pay for it. They have tiny towels you can use for free, but a lot of the time there weren’t any available. Food was disappointing. Kind of a bummer. Not sure I’ll be going back.

Kourtney Kane 2023 Nov 07

First time visiting this place a couple weeks ago. Unfortunately, nobody told me how many pools and different features were closed for repairs when I paid full price to enter. One of the biggest pools wasn’t even open, which would have been nice to know before paying the $60 entry fee. They were also very prompt to kick me out at 9:15 even tho the website advertises that they are open until 9:30. I wasn’t allowed to take a shower or anything until I pleaded with the manager about it, which seemed pretty unnecessary. Overall the facility was really neat, I super enjoyed sauna valley. Everything was super pricy, but I brought a water bottle and managed to still have a good time. Carlos in the bar by the pool was the best. I will go back in hopes that more things are open next time!

Lo 2023 Oct 16

I’ve been to Spa Castle before in New York so I already know the drill. I can only speak on the day spa, I’ve never used their hotel. I believe this one is $60 on weekends and $45 on weekdays.

First you arrive and go to the front desk. Show your ID and pay for the day admission. You will be given a wrist band that will be for your lockers and purchasing things.

There are men and women locker rooms. Go to your side and you will see shoe lockers next to the entryway of the lock room. Find your locker number (on your wrist band) and put your shoes in their.

Next, walk inside. Stop by the lady with the uniform/towel station. Tell her your size and she will give you the uniform. The towels are small, I recommend you bring your own.

Go to your locker and put away everything if you want to take a bath within the women’s/men’s area. It’s a nude bath but people do wear bathing suits and it doesn’t seem to be enforced for nudity. So you take everything off, head to the bath area and make sure you shower before you soak in the tubs. You can use the standing showers or for me, I prefer to get a stool and sit down to shower. Then you can enjoy the hot tubs and jets and jacuzzis.

After I spend time in the gendered areas, I change into my uniform wearing my bathing suit inside and head on upstairs. There are plenty of lounging areas, chairs, mats, reclining beds. There’s a small food area selling sushi, drinks, shaved ice dessert, etc. You pay with your wrist band number. All purchasing will be paid when you check out at the lobby later. There’s plenty of sauna rooms with different temperatures. I tried all of them for fun and it got me sweating.

1st floor - indoor pools with bar and food, outdoor pools
2nd floor - lounging area, variety of sauna rooms, food court, massage service, outdoor patio/balcony view
3rd floor - Korean restaurant, lounging mats for sleeping

Relax!!! Take your time exploring everything. Try all the mats/chairs. Try the sauna rooms and see how long you can lash in it. Go to the pools and press the buttons for the jets to come out, some buttons do not work which sucks. The drinks are around $12-13. After a relaxing day, take a nice shower and bath and head on home.

Makayla Horton 2023 Sep 13

Hostess was kinda rude & made us anxious when we came in to relax. My friend & I had never been, & I had never been to a spa, in general. They have coupons on Groupon, but they don’t accept them. Didn’t have openings for facials, so call ahead. I would eat before going. We weren’t impressed by the food. More like concession stand/food court quality. Definitely worth the $50+/- for the day pass, but I can’t speak on the additional services. Cute photo-ops & nice saunas/jet pools. Multiple of the amenities didn’t work, but there were still quite a few things to do. Just FYI: They can do manicures, but no extensions, acrylics, etc. They charge everything to your little wrist band, which also opens your shoe locker and big locker, which is super convenient. You pay for any extras before you leave.
Good first spa experience!

Katlynn Nguyen 2023 Aug 14

Nice spa concept, however the locker room staff were not attentive/helpful and most of the spa features including some jets/rooms where out of date/in need of repair. Spa Castle is spacious and has great potential but the maintenance of the building is not worth the price paid for the quality of services. Overall, they did have basic amenities like soaps/towels but staff were not helpful to explain where we could get these items on our first visit. Thankfully front desk staff re-directed us over the course of our visit.

Jimbo Lesjak 2023 Aug 08

This place looks like something from Egypt on the outside with these big old pharaohs on each side of the building. And also looks like a hotel which I'm not sure if it is or not it might be a hotel. But that's not the reason our visit our visit was to enjoy the hot dry sauna rooms and the pools and the amazing bathroom hot tubs and steam room and dry sauna. The staff was very friendly and helpful throughout the day and also if you are disabled or handicap they have an elevator thank goodness. Great place to go for a couple hours to relax and the stress yourself with anxieties of life. They also offer a wide variety of foods desserts and ice cream. I look forward to going to this place again in the near future.

Shawney Rogers 2023 Jul 17

Always a great experience. Relaxing, wonderful food, invigorating pools. It's pricey but with the money for mindful relaxation and self care.

Pink Camouflage 2023 Jul 15

First of all, when you call the hotel, no one answers the phone, and when you push the automated buttons to get to a representative, it tells you this is not an option. The phone in the room didn’t work when we tried to call the front desk. It just gives you some weird beeping, that never stops not the busy signal. Stayed in the hotel suit supposedly a luxurious room for my birthday… rooms was decent. Wood was old and chipped everywhere. Only one nightstand worked. Gross stains all over chaise Lounge. Definitely expected a little more for the suit with balcony. The Pools close at 9:15 wasn't told this at check in. Room cost $300 for a night but the pools and bars are all closed same time…. At a spa hotel! Even $99 hotels close the pools at 11am. Major bummer!

Abigail Jones 2023 May 21

I really enjoyed the time here. Long review ahead with tips and a layout of what to expect.
First - you check in at the front and are given electronic bracelets. *Do NOT lose it, as you will have to pay a fee to replace it. Also, if you want alcoholic drinks, be SURE to ask for a drink bracelet. We said we would be drinking, but were not given a bracelet. This led to my husband having to leave and go back to the front to get bracelets, because we couldn't order drinks!
Next-you go in to the his/hers locker rooms. Your bracelet will have a number that matches your shoe locker, which you'll put your shoes in. It says "No shoes/phone" on the sign, because you are heading to a change room, but people had phones no issue. In the change room is hair dryers, disposable razors and toothbrushes, makeup round wipes, etc. There are also bigger lockers to hold the rest of your things.

Their are his/hers bath areas that are completely nude within the locker rooms. Inside are hot and cold baths to alternate in, as well as shower spaces with shampoo, conditioner, and body wash (standard bulk stuff, nothing fancy).
The rest is main areas - a sauna section, a lounge section, and a pool section.
My suggestion would be to head to the saunas to sweat first, then rinse and head to the pool area. But you do you! 😁

The sauna section is on floor 2 and has 7 different hot saunas with varying temperatures from around 120 degrees to 175 degrees. There is one cold room to help if you get overheated, and it sits around 62 degrees. In that section is also the massage/nail area, a sushi spot, and an ice cream/smoothie/boba spot (all of them cost extra $$). There is also a lounge spot to sit in the middle of this floor. I got a sushi roll that was great (wasabi was not spicy at all lol), and a fruit chiller bowl at the smoothie spot (sooo tasty 😋). I did not get a massage here, as the pricing is $$$. There are massage spots super close by for much better price, and I personally booked something right before coming here.

Upstairs (floor 3) is a lounge/sitting area with a Korean restaurant. There's also a fitness center, although I did not try either.

The main floor opens to the pool area. I did not get a chance to take photos of the outside pool (it started raining!), But there are currently 3 pools and some hot tubs to enjoy. The kids pool was currently drained when I went. They are all heated to some sense, so it won't be come to step into. There's also another sauna out here to step into. The pools have these massage spots around for legs, back, etc. Some of them work and some are broken, so you kinda have to click around to find ones. There are also lawn chairs and couches to chill out on or put your stuff in.
Indoors, there are two heated pools and one hot tub. They make is sound live there is a full 'swim up bar'. The truth is that you can order a drink and have it in the pool, and there are little tables in the pool to set drinks on, but you do have to physically step out of the pool to go order and get a drink. There is also a food spot here, no food in the pools. Ok the website they made it sound like fancy tapas, but it's just normal food like chicken tenders and burgers haha. I have a menu photo of the drinks and food here.

The space overall looks very nice, but looks like they have not done proper maintenance to upkeep the place.

Elizabeth Mosca 2023 Apr 13

I love the charcol tower sauna and the gold pyramid but my favorite sauna is the Himalayan salt one. Several saunas-and all different. They range from very hot to medium and low. The pools are heated and I love them all! They have separate women's and men's changing rooms, on weekdays they charge $50 and that includes 2 small towels, locker, and uniform. You can't wear shoes inside. I have been going for years to relax, with friends and/or family and I have always had a good experience. I will be back soon