Dolce Gelato

So many flavours! Yummy gelato.

Was last night there and your sweets are so good but was nice to see this three young kids, singing and playing guitar and violin. It was amazing. Thank you for allowing us. It was beautiful to buy the next door. Have a music so loud. What is sure this gets put up thanks for letting them use the Hydro the future tomorrow.

I’ve been coming to this spot for almost a decade now. If I’m being honest, it used to be so much better. They used to have a larger variety of flavors too, I was disappointed with that when I returned after so long. The quality of the gelato used to be so high; it’s still really good but I’m sad that it doesn’t hit the spot the way it used to. I would recommend the Nutella/ nut chocolate flavor. The employees are always really kind here, but be warned the gelato is on the pricier side.

**BEWARE! Disappointing Experience at Dolce Gelato, Kensington Market**

I feel compelled to share my incredibly unsatisfactory visit to Dolce Gelato in Kensington Market on August 3rd, 2023. I ordered a small Limone Gelato, expecting a delightful treat, but to my dismay, the cup was filled with what seemed to be more air than gelato! It was an outrageously disappointing experience.

What made matters worse was the apparent reason for this unfortunate incident. The staff seemed to take offense to my decision not to tip, and as a result, they deliberately served me a pitiful amount of gelato, trying to hide it underneath the surface. It was nothing short of a rip-off of $6.50 and a blatant display of unprofessionalism.

I firmly believe that tipping should be based on the quality of service received, not as a means to dictate the amount of gelato one gets. The staff's behavior, expecting tips regardless of the service provided, is simply unacceptable. Moreover, I echo the sentiments of other customers who have expressed similar concerns in their 1-star reviews.

Reading through other reviews, it is clear that this is not an isolated incident. Some have even reported overhearing staff whispering "no tip" before serving meager portions of gelato. This kind of entitled attitude from the staff is truly concerning and warrants immediate attention from the management.

I implore everyone not to tip at this place and to demand fair treatment as customers. We should not be subjected to such unprofessional behaviour or manipulated into rewarding subpar service with tips. $6.50 for a small cup of gelato is already quite steep, but to receive half air is utterly absurd.

If you encounter a similar experience, I encourage you to take photos, leave reviews, and voice your concerns directly with the management or the owner, Ms. Lvonne Luca. Customers deserve to be treated with respect and fairness, regardless of their tipping decisions.

In conclusion, my visit to Dolce Gelato was a regrettable experience, and I advise caution to anyone considering a visit. Until there are visible improvements in service and staff attitude, I suggest ordering from alternative platforms like UberEats or DoorDash to avoid any potential disappointments and to avoid tipping those entitled staff members.

Let us collectively demand better standards from businesses and hold them accountable for their actions. No customer should be treated in this manner, and we should all take a stand against such practices.

Went in for an after meal dessert of gelato. At around 9:30pm some of their gelato selection was sold out and I think i got the last bit of their strawberry cheesecake flavour. I also ordered the ferrero rocher flavor. Both were good but my favorite was their strawberry cheesecake. It was nice and tart like how a cheesecake should be and had bits of chocolate in it.
They were busyyy!
We tried to find a table to sit but all of them were not the cleanest hence my -1 star.
Prices were similar to other gelato places in Toronto.

$6.50 for a small is a bit pricey. Good quality but not good enough to justify the cost. I really enjoyed the carrot cake flavor though. It really tasted like carrot cake and even included the cream cheese frosting. If you have money to spare, I'd recommend.

They are doing FALSE ADVERTISING. We ordered this pistachio ice cream(Pistacho Royal) but when we tried it we were shocked! It wasn’t pistachio at all. It was something else. We went back to the shop to say it says pistachio here but it is not. They called the “manager” and he told us that it’s actually not pistachio but “Candy taste”. I’m like what? It says pistachio on it, this is false advertising. He got mad and told me okay I’ll refund you and ran away! Such an unprofessional behaviour!

I was shocked to learn that “Pistacho Royal” is actually not a pistachio ice cream! This place obviously scamming people. I’m not going there anymore and don’t recommend anyone to go there.

$6.25 for a small cup with two scoops

tried peach yogurt and tiramisu they were okay. the quantity is generous but given for $6.25 they are not doing you any favours 😂

I definitely have tried much better places.

You also have to prepay and we were not offered if we wanted to try any before making our order.

the whole process seemed rushed there was no clear order between people who had prepaid waiting go pick up or someone just looking or someone who is trying to pay. the whole process seemed very disorganized and unruly left a lot to be desired.