Name: The UPS Store
Address: 348 W 57th St, New York, NY 10019, New York
Telephone: +12129608728

Store offering shipping, packaging, printing & other services, plus office supplies.

At a glance

Rating breakdown

5 ★62%
4 ★4%
3 ★3%
2 ★3%
1 ★28%

348 W 57th St, New York, NY 10019

locations.theupsstore.com

(212) 960-8728

Quick facts

What is the rating of The UPS Store?: The UPS Store is rated 3.7 out of 5 based on 130 reviews.
Where is The UPS Store located?: 348 W 57th St, New York, NY 10019
How can I contact The UPS Store?: Phone: (212) 960-8728 · Website: locations.theupsstore.com

I ship all my packages to my clients from this location. I never had an issue. All packages were delivered and prices were fair in comparison to the post office. Sometimes, I needed extra help and they always were nice and patient.

David Bakanyan 2023 Oct 10

Excellent customer service experience! Shipped a package to me overnight when I needed it in a pinch. You are treated with the utmost of value and the timing of all processes is efficient. Shoutout to the manager Cesar, the best to ever do it! Highly recommend for all shipping, packaging, and delivery services.

Kev Fella 2023 Oct 09

AVOID THIS UPS STORE. There is an AWFUL employee who should not be in customer service. He was extraordinarily rude to all customers. READING THE MANY, many negative reviews, it may be the same person management has chosen to keep employed at this store. They clearly have not fixed the problem and should not be in business if they keep employees like this. Stay away.

Ellie 2023 Sep 27

All I needed was to drop off a simple amazon return and the guy looked like he despised me. First he chucks a package right past my face to the bin behind me. Then he wouldn't answer me until I asked him several times if I was all set, I wasn't sure since he left everything sitting on the counter where I left it and didn't budge. Then he just nodded. Hopefully he actually sends it. It was a taller guy working on Sept 27th in the afternoon.

Olabimpe Olaniyan 2023 Jul 28

Efficient service ( I came first thing in the AM on a Thursday)

HOWEVER, this was the first place I used my physical CC for contactless payment in over a week and within a few hours, I had a fraud attempt (about 12 "Hulu" charges that my company caught right away). I believe my card details were swiped at the register as I paid. I'd be cautious if I were you ¯\_(ツ)_/¯ I don't use my physical card much, so it stands out.

Andrea Pags 2023 Jul 15

Very unhelpful. I had a heavy package and needed to print out the shipping label which I had on a flash drive and in my email. Their public computers were out of service so I could not print from them. They had two printers w USB drives but they said it was company policy I wasn’t allowed to directly insert my USB drive to the printer so I couldn’t not use those either. I asked if I could email them the label, they said no. I had to carry my package to the next closest ups. Guess what? I was able to email them my label and they printed it.

Tony Valenzuela 2023 Jul 09

Not sure why they offer online printing services if only the manager can perform print jobs. I ordered a print job online, was given a due date of today, went to the store and was told by the person behind the counter that no printing could be done because the manager wasn't there. Could we transfer the print job elsewhere? No. Could we get a refund for it? Also no.

There is a Fedex one block away and a Staples a block and a half. Skip this UPS - spend your money and time elsewhere.

E 2023 Jun 19

Horrible service
Clearly this guy doesn’t like his job
Returned a package mid afternoon,line was long-no big deal but the guy scanning packages,Spanish music playing loud and not one word was exchanged between us! He didn’t say hi, nor thank you! Customer service at its worse. No people skills and attitude on his face
It was a bit out of my way, 20 min walk from work on 5th Ave during my lunch break and at first I didn’t mind, it’s a nice day I could enjoy it but after leaving -I felt annoyed! First trip -last trip to this location
BIG GUY- DO BETTER!

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The UPS Store

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