ZARA

I stopped by your store today just before 1pm with an exchange. The sales associate was extremely rude and I’m sure he knew the way he treated my friend and I was completely uncalled for since he did not want to give us his name. I asked politely if he could re-fold the trousers I gave him folded (the way they typically are folded in-store) and he looked at me as if I had asked a question that didn’t sit right with him. He asked if I wanted to do it myself, I responded “sure” in an attempt to show him how I wanted the trousers folded. He took the next pair of trousers and proceeded to shove them in the bag again without folding them whatsoever. That’s when another employee “Asia” intervened trying to help him with the folding which he refused her help. I then asked for the second pair of trousers to be handed over so I could fold them myself. Mind you, if you weren’t near the register you had no clue what was happening. This wasn’t a “scene,” it was simply an encounter that the employee refused to assist with. When I asked his name, he said “he doesn’t need to tell me that.” He repeated that twice. I told Asia thanks and left. Bottomline, yes I’m a customer, but I believe overall in treating people with decency. That was not a good experience. Asia was the only one who stepped in to try to help and there were at least 4 employees at the main counter. No one else attempted to assist us or the employee who refused to give his name.

This Zara store is a no no, the cashiers are rude. They don’t greet. They go on to make fun of customers. Lines are long.
Be prepared to wait 1-2 hours just to check out. This store is poorly managed or maybe it’s just a poor culture in Zara. They don’t care about customers here. They don’t respect you or your time.

clothes are cute and pretty good quality for price point. Customer service - aweful . Lines are long and the check out very slow. God help you if you have a return; god and all the saints need to help if you bought online and returning in the store. Been there twice because to make a simple return because their machine couldnt scan the receipt? so after waiting for over 30 minutes in line .. they say because their machine wont work to move over because I am holding up the line.

A good solid 3.5 place. Prices lead you to believe the quality is there however, it does let you down in some areas. Limited on sizes and quality. The items are spread out in the store due to not having a large selection.
There are some good buys here.

The worst customer service don’t understand the hype. The lines are horrible why be basic, never again. I agree the clothes and shoes are well made but I don’t want to dress like everyone else.

I bought a sweater and found a hole in the sleeve. It took me an hour and a half to exchange one piece item. The staff was rude and slow! She keeps looking around, not focusing on her job! What a bad experience at this store. Waste of my time!

Located in the first floor which is accessible to the parking lot. In general there's a good selection of apparel and the collection is updated frequently. I had an unpleasant experience with a knitted piece that I purchased and that shrank to a lower size after washing and drying. The store was unwilling to let me trade it for another without receipt. The designers should consider that the American market doesn't consider sundry pieces, there's no patios where to dry the clothing. The manager was unwilling to help even though I explained that it was unacceptable to have a piece shrank so much in a single washing

Conveniently placed right next to Nordstrom (which is close to Parking)
However the collection and variety of clothing needs to be increased. Online has much more option. Also this place is understaffed for the amount of crowd it attracts.

Also, the items did actually ring up lower than the ticketed price. If it were mentioned to go to the register for actual price it would have been helpful.

Another great thing about this place is it is conveniently located right next to Nordstrom orange garage on level 1.
So regardless where you park in orange level either the garage have stairs to level 1 and then you can enter via Nordstrom or enter Nordstrom and take escalator or enter Nordstrom go to the mall entrance and take escalator. So so convenient.