Embassy of Latvia

So friendly staff, so polite 🥰 just want to thank everyone to make this visit so friendly and polite 😊

After reading all negative reviews i was worried.. I forgot Latvian language as i lived in UK 15 years without practicing.

The lovely lady spoke to me English and was lovely really .
Worrying all this time for nothing to renew my Latvian passport.
Honestly don’t worry guys Xx

After reading through quite a few reviews, I couldn’t help but notice a general sense of disappointment. I have to admit, I wasn’t looking forward to today's appointment, yet I was left pleasantly surprised and couldn't find a fault if I wanted to!
The visit was prompted by my 13-year-old son's passport expiring in February, so I thought I’d get it sorted in a timely manner.
I checked the dates on their online booking system, and only a couple in October were still available, so I secured a slot for one of those dates. I checked their availability again on Wednesday, only to discover that due to a cancellation, a slot for Friday had become available! I found it very easy to cancel my existing appointment and secure a new slot for Friday.
On the day of the appointment, we arrived an hour early expecting to wait until our reserved booking slot, but our early arrival was met with prompt and gracious service! They could see us immediately! The two staff members we dealt with were really nice—not only professionally but genuinely!
Over the past 20 years, I’ve had multiple interactions with the embassy, and not once have I had a negative experience. Everyone has consistently been extremely helpful!
Once when I forgot my passport had expired and they couldn't initially offer me an appointment, they reached out to me a few days later offering me a slot! I never even asked for it!
While I cannot speak from personal experience regarding the language concerns expressed by others, since Latvian is my native language and my son's ease comprehending the instructions, I do suggest contacting the embassy either via email or telephone, inquiring about the possibility of conducting the appointment in English. It does strike me as quite odd they wouldn’t be able to accommodate that. In conclusion, I can only express my personal gratitude for the series of consistently positive interactions! Paldies!

I've been having difficuties with the online booking system and have tried to contact the embassy via email and social media. Their response (in Latvian) directed me back to the broken booking system with no further help.

The appointment was set for 9am, I arrived 5 min early only for them to let me enter at 9:10 and then rush me through! I paid for the service, therefore expect some professionalism.
This embassy paints a bad image of otherwise a graceful nation.
This is UK, have some manners and be polite to your customers, and if you hate your job then find another one in Latvia.

Absolutely disgraceful. Wish there was zero stars. Made my daughter cry ,don’t speak English ,won’t help at all . A lack of positive attitude and professionalism. My daughter was not allowed to use her phone to translate . Shame that people like them works in embassy of Latvia in London . PUBLISKS FUJ!!!

Absolutely disgusted! Don’t speak English at all! Rude! No manners! No appointments! No help! Don’t reply to emails! My dad is sick and needs his passport renewed and can’t! No appointments apparently!

Was presented with a sensitive situation pertaining to our visit to Latvia. Telephoned and was not given any assistance re what was a straight forward question. Was asked to put my question on an email and I asked would it be responded to promptly, of course I was told!. The response was not prompt and very untimely. Also it did not answer the specific question and they just copied a link to what information I had already read on their website. The information was not relevant, hence my question. I therefore contacted the airline carrier who were superb and answered the question without delay. So the Latvian embassy in London was absolutely no use at all and if anything would have put me off travelling should the airline not have answered my question. The consulate have a duty to assist persons intending to travel and to promote their country as a place to visit and not to impede such.