This airport, one of Mexico's busiest, features on-site hotels & a vast array of shops & eateries.
At a glance
Rating breakdown
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5 ★61%
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4 ★22%
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3 ★8%
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2 ★3%
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1 ★6%
What reviewers talk about
Share of 15 recent reviews that mention each topic.
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Waiting & crowds40%
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Service & staff20%
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Cleanliness13%
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Atmosphere7%
Quick facts
- What is the rating of Mexico City International Airport?
- Mexico City International Airport is rated 4.3 out of 5 based on 221,059 reviews.
- Where is Mexico City International Airport located?
- Av. Capitán Carlos León S/N, Peñón de los Baños, Venustiano Carranza, 15620 Ciudad de México, CDMX, Mexico
- What do visitors mention most about Mexico City International Airport?
- Most often: waiting & crowds, service & staff, cleanliness (from 15 recent reviews).
- How can I contact Mexico City International Airport?
- Phone: +52 55 2482 2400 · Website: aicm.com.mx
Poorly managed airport, multiple waits with ridiculous and useless pseudo checkpoint. Disorganized staff. No water fountain to fill reusable water bottles. Almost no electrical connections to recharge devices. Intermittent free WiFi. Allow at least 3 hours for flight connections depending on the origin. The airport itself has the potential to be efficient, but it currently faces significant operational challenges. Not recommended as a connecting airport.
Landed around 11:50pm at the airport. They had 2 people at immigration station serving over 300+ people traveling internationally. I’ve never seen anything like this, very disappointed. I had to wait 2 hours to get my luggage, and I was one of the first to get off my flight. Shame on you, be better!
Security and Aeromexico check in was quick, but that was the only positive. Confusing and chaotic queuing for the gates - e.g flight to London was gate 69, which is shared with gate 70, making the gate in the airport 69/70. All the information on gate 69/70 was for a slightly earlier flight to Monterrey leaving from gate 70. Then there was an announcement saying the flight would be from gate 66, which was just wrong.
Very hot airport with no apparent AC and all the flight information boards only display actual flight information for a very short time before they show a cycle of adverts.
No water fountain so it's $40 for a bottle of water.
Very hot airport with no apparent AC and all the flight information boards only display actual flight information for a very short time before they show a cycle of adverts.
No water fountain so it's $40 for a bottle of water.
Poor information for English speaking:/
Flight delayed, gate changed. A nightmare
Beautifully designed city. Immaculate perpendiculars and horizontals
Flight delayed, gate changed. A nightmare
Beautifully designed city. Immaculate perpendiculars and horizontals
If you are buying any gifts, consider checking the bag you are packing them in. Just lost two pestle and mortars and a tortilla press because they are considered "weapons" by security. I can't tell you how heartbreaking that is. My wife and I spent a good deal of time sourcing these from markets and they were just taken from us. We didn't have time to go back and check our bags so we had to leave them behind. Why didn't we have time you ask? Well because it took me 40 minutes to pay for the bag I DID check. I had to go to a separate line to make that payment and THATS the worst part. While I was waiting on line to pay, my wife could have EASILY checked her bag as well but there were no signs indicating that these items were at risk of being taken by security. Ridiculous. Those items were basically stolen from us and it hurts to end this great trip on such a bad note.
Be ready to eat! Terminal has delicious establishments to choose from for all different palates. While you wait for your ride or prior taking your next flight.
My favorite of all airports- two terminals with a train to connect them. This airport boasts many restaurants like VIPS, Toks, McDonald’s, and Loma Linda Grill plus stores like Mac. You can also find pharmacies and money exchange places. My only issue, and it’s a big one- the smog and altitude trigger asthma attacks.
This "airport" is an absolute dumpster! Chaotic or complete lack of signage, zero organization, bad directions, horrible sewage smell, personnel not speaking ANY English (even personnel dealing directly with international passengers!), extremely filthy bathrooms (I really wonder what those dudes who stay in there and pretend to be cleaning the whole day are for?), arrogant employees. I am shocked because this is the gate to the world and people have to deal with this when they fly into Mexico. My experience here unfortunately influenced my future decisions about visiting (or rather not visiting) this country.
Look for Ulesis, best tours via Uber rides.
Beautiful cities, surrounded by rich history, architecture, great food, markets , & music. Highly recommend,
Beautiful cities, surrounded by rich history, architecture, great food, markets , & music. Highly recommend,
The airport design is not friendly for traveller, be ready to take long walk if your gate no 1 or 38. The security check start on 19. If you have difficulty to walk, do arrangement wit a wheel chair. If you planning to take train then walk to door no. 1 in T1, not convenience n u can take taxi or uber to down town for 300mxn.
Somewhat rude people when departing. You are leaving their county, but 2 or 3 people would not lable all rest outside cdmx airport hard working people.
Clean, plenty of food options, decent bathrooms. Arrival tips: Customs and immigration is easier than just a year ago because of automation. Take Uber or one of the official taxis (you prepay and get a ticket). Don’t go with a pirate who calls you “amigo.” Departure tips: It can be crowded and some will like the handful of VIP lounges. I’ve used The Lounge Mexico at Gate 31.
Nice airport. Very big. For those who are travellers: I definitely suggest exchange your euros/dollars at the airport because outside rates are much worse. At our time we exhanged 1euro to 20.60 pesos but outside it was 18.50 19 or 19.50. There are some small shops that you can buy Telcell for a month 200pesos with 2.5GB or 3GB. Small shops mostly accepts only cash.
Love some of the bakeries to have breakfast at the airport. Organization has improved and there are screens all around the corridors to know about your flight status. You don’t have to take your shoes off in security which I love !
Very busy airport. Many shops and restaurants, so you won't get bored. I would recommend to be there with extra time. Between T1 and T2 has a quite distance too. Also, It looks like immigration and customs clearance form are paperless now and no long need to fill out the form, but be ready to show your return air flight tickets. You will be asked to show your return ticket by the immigration officer when you enter Mexico.
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