LA Fitness

I have been going to LA Fitness in the Greenridge Plaza for almost 2 years now. It is consistently dirty, and the equipment is old, worn, and constantly broken. It literally takes them 6 months to repair broken machines or worn-out pads. The pins for the equipment and even the magnets that make the treadmills work disappear on a regular basis. The only reason I still go there is because it's conveniently located and the people who use the gym are nice.

Worst gym and customer service. All treadmill machines have been broken for over 6 month. They are not getting fixed, magnets for treadmill to work are not given to members, actually it is depends on who ever on front desk, women with curly short hair refused to give. I don’t think paying $50 membership for a gym and not being able to use it. Asked to cancel membership, reply can’t help you with that, this location doesn’t have a manager, go to Hyland Blvd, the only location in Staten Island that has a manager who is able to cancel membership. Stay away, much better gyms around with newer equipment, and great customer service.

Great location. I’ve been a member here years ago but had to leave LA Fitness when I moved out of town. Otherwise I would’ve gladly stayed. Bill and Patrick were fantastic in helping me when I came back in town to visit in helping set up a short term pass.

I have been a member of this gym for the past 2 years, visited all the locations, and the LA Fitness at Arthur Kill deserves less than 1 star. The front desk staff is always, ALWAYS rude. I think they hate working there, and I can understand why. I would hate it too.
Also:
1. All the step machines broken
2. Machines without pins
3. Most of Treadmills are broken as well
4. Charging annual fee for maintenance and not maintaining any equipment
5. To sign up you can do it right away, and there are 5 people helping you but to cancel your membership be aware!! they will give you a hard time and an ATTITUDE !

They need to get their act together on Amboy/Richmond ave. In Staten Island Machines are always broken sometimes over a month. Even the water fountain is broken. Many machines are filthy. Ripped up upholstery. Weights all over the place it's like an obstacle course in there sometimes.

I have been a member of multiple gyms on Staten Island and I really liked this one at first but it did not take long for me to realize how horrible it is. It's actually beyond horrible for one of the priciest fitness gigs on Staten Island it is the WORST. Everything is broken or missing key parts making the machines inoperable. I carry my own treadmill magnet and pin because without them there will be ZERO workout and I may as well stay home! It's filthy. The bathrooms smell like urine ALL THE TIME! No paper towels, equipment empty bottles laying all over the place. Just gross and unfortunate for me convenient so I stay here but you know Retro is next on my list! This is a pitiful and discraceful business.

This review is for ( Ty) location manager. Question, do you know that this gym is located in the ( 10312) area code ?

What you need to do !!!! Right now, is replace all these f&@king broken elliptical machines. NOW, not tomorrow, not next week.

Gym members have been complaining about broken ellipticals for over two years.

The audacity for this Gym to make good money in an expensive neighborhood. And corporate, and yourself have members defaulting to ( planet Fittness ) to use an elliptical.

The Elliptical machine is primary machine. You need to replace all these broken machines, not for me. But for ( EVERYONE) and they should have been fixed years ago.

Because you have no problem accepting membership fees, we know you have ample monies appointed to these elliptical machines. Right now I’m on a half broken machine, the lady to right of me.

Her Elliptical is screeching so bad, that the sound is literally making me nauseated. You have the audacity to keep a gym like this in Eltingville!!!!
Ty, get moving !!!

Gym has no pins in the machine. How do you use equipment with no pins? Now customers are bringing in long bots from Home Depot bc there are no pins.
Carpeting is ripped
Equipment ripped
Emails sents to La fitness are never responded too
Manager no where to be found
No stairmasters
90% of treadmills don’t work