Compass Real Estate

An appointment was scheduled for 10 AM, and as we were on our way, they contacted us to change it to 1:30 PM. When we declined, they suggested meeting us with a 25 to 30-minute wait. However, they made us wait for a total of 90 minutes and then insisted on another hour, which led us to terminate the unpleasant experience.

The brokers here are a mixed bag. Some are pretty nice, some are really corporate and stiff, and unfortunately ours was very clueless. He signed us an apartment and then gave it to someone else after we had a fully executed lease for multiple days. The company itself has some good properties but they charge way too much and just control the downtown real estate game. We paid a lot of money and still were put in an awful position where we didn’t get the apartment we were promised and had to scramble. It was a really bad situation and I would advise to really know who you are working with and ensure that this nonsense doesn’t happen to you.

The quality of service is based on the type of realtor you consult and I am happy that I met Matt who has been very helpful.

When I see a Compass listing I know it’s probably a gross price, even though they don’t mention it. They then go out of their way to have as many applicants as possible to start a bidding process, on rent. Awful company.

I never write reviews, but the brokers I was about to work with were awful. Found me worse apartments than I was finding myself, were not friendly and seemed to have a negative attitude about many other brokers and on my preferences for apartment needs, and advised me not to sign one of the apartments cause the company that owned the building was shady. They told me if I wanted that apartment that I would have to handle it myself, so I did! Reached out to that apartment company and ended up signing with the friendliest brokers and employees. Not one bad experience with R New York. Compass is a great company but their employees should be more personable that what they have..

Not surprised by the terrible reviews. Martin Newman answered 1/6 of my emails. He did not know the answer to any of my questions about the property.

I left work early to see the apartment after Martin sent just one 30-min time slot. Martin was extremely cold & arrogant after mocking me for asking about very basic information like the average electric bill, history of the building, and why the previous tenants were moving.

Lovely apartment, but I simply wouldn’t want to pay a 15% brokers fee to someone who isn’t worth my time. In NYC, there’s tons of realtors that are much more knowledgeable and helpful. Don’t waste your time.

Do not work with this company.
There are much better NYC realtors on the market.

I have also filed a complaint with the BBB. I was interested in a unit rental that they had exclusive leasing rights to. It took almost six weeks, ~40 days to complete the lease. In the New York City market this is an astronomical amount of time. Because of the delay, I was forced to negotiate an extension of my then current lease for a higher price, and was forced to pay extra moving costs for short notice moving.

This was not due to building board approval (took 3 days) or owner paperwork/approval (he was excellent and did his part professionally and quickly.) This was due to negligence on the realtors part. I had to largely broker the deal including paperwork myself because they were unresponsive to my requests. I have documentation that shows this with all the emails, legals, dates and times.

I went to the company and explained my grievance and they refused to lower the cost of their service to what other realtors were charging for units in the building. I had to pay over six thousand dollars plus the extension and extra moving costs mentioned above. It perhaps was my own fault for working with them but I did not have a choice as i was unable to pick my own realtor.

Long story short, find a different realtor. This isn’t the one for you.

If anyone is interested to find out the individuals I worked with at Compass I am more than happy to share through a private message so they can avoid the horrific experience I had. Because I am so spooked from my experience, I am terrified to share their names in a public manner.

If I could have given no stars, I would have because they don't even deserve a star. I should have known something was off from the moment I reached out to see a unit. Prior to the tour, I sent over some financial information to the agent and he did not even reply with a confirm or received email. When the agent arrived to the tour, he was unfriendly and cold. He seemed annoyed answering my questions about the unit and it felt as if I was running the tour. Immediately after leaving, I sent in an email to the broker providing a written offer along with more financial documents later that night. I did not receive any form of a response again. I reached out multiple times to see what the progress was on my offer and if it was approved. I was ignored multiple times through text by both the broker and his manager. After 3 days, they mentioned that there was an issue with my offer and I tried asking for suggestions on other things that can be provided or done to secure the unit. The broker and manager kept saying that the documents were not substantial enough to meet the requirements yet never even mentioned what the requirements were. I specifically asked what the requirements were for all things relating to income, assets, etc and my questions were completely ignored. I mentioned to the broker and manager the ways of approval for my current unit (which is the exact same price as the one I was looking at and typical city standards) and they did not even have a response. I had to send over math calculations of my finances to prove that it met the requirements and continued to ask what the requirements were as they were being shady. The broker then responded in an unprofessional manner. This made me extremely uncomfortable as this individual still could access to personal financial documents and was dismissive when I was trying to better understand and find ways to make a deal. I then called the head of the group to discuss my concerns and thankfully he was more sympathetic and understanding. He was unsure what happened and was confused when I presented the information. Although he was much more professional, I asked for any record of my information and finances to be deleted from their system immediately and to have a confirmation either through email or phone that this action was done. I still have yet to receive an email about this