El Gallo Giro

Wow. Ok so we stopped with my mom and aunt. Mom went inside and got in line. She was 2nd in line but couldn’t see the menu. So she stepped closer to cashier to read the menu. Other cashier took guy in front of mom. When this cashier became available mom stepped up. The cashier told her if she wanted she needed to get in line. Well now there were 3 more people in line. Even though she was next they wouldn’t serve her. She went back to the line. Person 2 and person 3 told her to go in front of them since they knew she had been here before them. Was shocking that the customers had better customer service than the employees. But ok she ordered a 4 taco combo. Pricey at $12 for what was basically street tacos. They gave her a Sprite in a clear cup. When we asked about a refill the later said there was none. Like really? Food tasted ok. Not coming back.

Asked for the restrooms pin because my daughter had to use restroom , I was denied because I didn’t have my receive anymore I asked for the manager and the cashier if they would like to go to my table and see that we purchased from here and they were still giving me attitude. Very un professional even the security guard saw my whole family eating

We were surprised This restaurant was open this early and then I remembered... Mexicans are always up early working and baking some delicious bread! You can smell the aroma of all the various breads here. A wonderful lady assisted us and bought us a few pieces of pastries! El Gallo Giro is a huge establishment with plenty of seating.. of course they all EVERYTHING TACO HERE AS WELL so help yourself!

Disappointing Experience with Pricing Discrepancy at Gallo Giro

I have been a regular customer at Gallo Giro and have always enjoyed the food and service. Unfortunately, my recent experiences have left me with a sense of disappointment. This is the second time I've encountered a pricing discrepancy for a specific item that was advertised at $6.39 on the menu, but I was charged $7.99 at the cashier.

During my previous visit, the manager on duty promptly resolved the issue, but on my most recent visit, my request to speak with the manager went unanswered. The cashier, allegedly following the manager's instructions, offered me a modified version of the dish, excluding the beans, rice, and tortilla. This was a departure from the usual quality and service I've come to expect from Gallo Giro.

I've attached pictures of both the receipt and the menu display to illustrate the pricing inconsistency. It's disheartening to encounter such discrepancies, and I hope the management takes immediate steps to address these issues and prevent them from recurring in the future.

I appreciate the efforts of the Gallo Giro staff in the past, and I sincerely hope the restaurant can maintain the high standards that have made it a favorite dining spot.

Food was delicious. I wish they gave bigger portions of meat for their prices tho. Ordered 2 big taco combo, 1 pastor and 1 carne asada. The asada portion of meat was about half the pastor portion

Had the Torta Box and I have to say they were delicious👌they even put some jalapeños asados for those that like to eat their food with a little heat. Do want to say thank you Misael Torres for the present today i won the torta box🤗my entire family were blessed with dinner today everything was on point. We also bought some conchas and they were warm and fresh everything was perfect. Will be back again.

For the price of the food I believe I was going to get some great Mexican food. I was disappointed the meat as well as the bread we’re dry the sauce is too thick taste like vinegar. Their Jamaica water was watered down not worth the $7 of water. The lettuce and tomatoes did taste fresh though.

I like coming here, I noticed they made renovations in which I don’t mind a new change. I think it’s pretty cool! I have been coming here for more than a decade it keeps getting better. Just that one time I felt that they add a bit to much salt on the milanesa but overall, keep up the great work! Thank you for the essential workers for good customer service! I didn’t get to see the restroom but yes I liked how they would try to keep them clean back even before.