Thai Express Restaurant Toronto

2023.11.10 Chicken Pad Thai which comes with bean sprouts, eggs and tofu is just very sweet with no salty and no sour flavours; the rice noodles are soggy from too much sauce. It could be called soupy since several tablespoons of the sauce are parts of the dish.

I don’t really do google review. But This review is for the lady standing behind the cash. No smile, no greeting, all I got was bad experiences. I do understand English is not her first language, but if you want to work and make money, you should understand your customers’ needs. Using your finger to point the food on the menu is not a great customer service. And when you don’t understand, please say something, not just looking at your customers. I don’t know how your company does training. I couldn’t understand. BTW, I visited this location 3 times, she never understood what I was talking about, and not even a smile, just miserable looking.
DO NOT ORDER ANYTHING HERE. RUN!

I haven’t had a more worse experience at Thai Express before. I have ordered at other locations before and have never experienced such horrible customer service. Long story short, I ordered chicken fried rice for me to see after that person who took my order put through the order as veggie instead. I went to speak to the other cashier to see if anything can be done and he simply pointed at somebody else. I asked him if there is someone I could speak to or if he could help me to get it fixed. And he said because he didn’t take my order that he couldn’t help me. That is absolutely ridiculous. If something as this cannot be handle in a proper manner, I can’t imagine the other experiences. On top of this, the food is not what I was expected. No pineapple, but a ton of basil, carrots, broccoli and cabbage. The flavours were totally different than other locations. It’s like they’re trying to fusion the flavours and it’s not working. Honestly, save your money and go to any of the other places in the food court. This place is not worth the trouble.

I ordered Thai Fried Rice Beef Basil. I got Fried Rice Chicken, NO BASIL NO BEEF! The lady taking my order wasn’t listening and paying attention. She just wanted to take the money I guess because it was end of the day.

The basil fried rice was as mushy as anything I’ve ever tasted, seasoning is completely off.
The cooks are extremely unfriendly.

Very silly of me to spend $16 on this.

I see some bad reviews here and was shocked. This is my daughter's favourite lunch place - close to her school - quick and convenient. She's a fan of cashew chicken stir fry. I gave it a go earlier this week. Delightful. So tasty. The chicken was good, ample cashews, sauce permeated into the rice below, lots of tasty perfectly cooked peppers. Couldn't finish mine - huge portions!

You didn't ask, but I'm going to tell you: I sat nearby and watched from afar on a busy Wednesday afternoon. The lunch hour had kicked off and it was packed ... everywhere. The wait time in the line was typical. Orders went in at a decent rate and people seemed to understand where to wait for their pick up and enjoy watching their lunch being made. From my perfect seat, I was able to witness the two men preparing all food. They were in sync, clarified orders, checked with customers on their level of spices and what I admired the most was the smiles between them and customers. It couldn't have been cool working in that fast pace environment back there serving food over a hot surface, to some customers that perhaps had a busy morning and short on patience and were hangry. These two men remained happy to be serving. During this 'lunch & a show', I witnessed a lunch goer dropped her container of lunch in front of their restaurant. While she attempted to do her best to clean up her lunch from the floor, staff from Thai Express were quick to get out there and clean it up. Not even convinced it was their food but they were quick to the rescue. Well done, Thai Express. 5/5!

You continue to feed my little girl and I'll be there to admire from afar the occasional Wednesday!

I loved the food and the green container is so cute. I visited twice- had the pad thai & thai fried rice and both were delicious. The cute container looks small but actually fills up nice; it’s a good portion. If you’re eating it immediately, beware that it may be hot! I wanted to try the pandan iced tea but unfortunately both times I went it was unavailable.

Tried basil fried rice with battered chicken.
It was little bit flavourful. Just ok
It was really oily though. So much oil

No free parking
Friendly staff