Ice cream chain offering design-your-own creations hand-mixed on a granite slab, plus shakes & more.
At a glance
#7 of 7 Ice cream shops in LexingtonLocalGuideWorld score: 4.09
Rating breakdown
-
5 ★63%
-
4 ★14%
-
3 ★3%
-
2 ★6%
-
1 ★14%
Quick facts
- What is the rating of Cold Stone Creamery?
- Cold Stone Creamery is rated 4.0 out of 5 based on 148 reviews.
- How does Cold Stone Creamery rank in Lexington?
- Cold Stone Creamery is #7 of 7 Ice cream shops in Lexington by LocalGuideWorld score (rating weighted by number of reviews).
- Where is Cold Stone Creamery located?
- 3801 Mall Rd Ste 110, Lexington, KY 40503, United States — 7.3 km from the center of Lexington.
- How can I contact Cold Stone Creamery?
- Phone: +1 859-280-2264 · Website: coldstonecreamery.com
I know inflation is bad, but an Candy Apple $12 and a piece of Chocolate $5 is a little extreme and Very Overpriced......
Love the Reese's peanut butter chocolate shake can't say about anything else but that things awesome
Manager was disrespectful to me and other employees, I worked there for a month before I was fired without cause. I wasn’t even told I was fired and wasn’t aware of the fact until I noticed I was removed from the group chat used to communicate between employees. When asked the owner claimed she could not afford to keep me employed after previously stating she would talk to the manager about rehiring me because when I first noticed I was removed from the schedule she claimed I was fired for an minor allergy I had to some cleaning products.
I came into the establishment it wasn't clean whatsoever, and when I went to order the manager took my order and was trying to make advances on me. This is entirely inappropriate for the workplace in my opinion. When I finally received my ice cream it smelled bad was already partially melted. Would never dine here again.
It makes me really sad to say this. But the owners of this store are racist . . . and so much more.
One of our close friends worked at Cold Stone Creamery - she's our babysitter. She's always been a young woman of integrity and works hard.
Recently she called out one of the managers for making racist comments and then in return - was told she was a bad employee and fired.
Quite frankly - I'm shocked and upset. I will no longer be attending this store and I will go out of my way to tell everyone I know not to go.
Please do not support this store.
One of our close friends worked at Cold Stone Creamery - she's our babysitter. She's always been a young woman of integrity and works hard.
Recently she called out one of the managers for making racist comments and then in return - was told she was a bad employee and fired.
Quite frankly - I'm shocked and upset. I will no longer be attending this store and I will go out of my way to tell everyone I know not to go.
Please do not support this store.
If you plan on a curbside pick up your better off walking in. I had a set time and tried to call for 10 mins and no ever picked up the phone. Finally went in and said I had an online order for curbside pick and all she did was look at the order to confirm that and handed me my order. What good is gonna due to offer curbside and not a answer your phone. Then the cookie dough was barely chopped. I ordered a quarter and it was mostly ice cream with a few big chunks at the end normally they chop everything up really well. Poor customer service.
I came here 2 times never again.I ask for my ice cream with sprinkles and they just want to put it on top instead of mixing it. I also ordered strawberry ice cream they ran out and didn’t even bother to get more they just gave me what was there my cup didn’t have enough like the other ones I ordered. I rather go to the one in sir Barton they are way better.
well I'm very disappointed. I've been here twice b4 (once in Newport KY, once in TN) and it was great both times. I drove across town to get the only thing ive ever had here, sweet cream with raspberries. The 1st thing was how messy she gave it to me. I went to leave & another patron who was dining outside saw the mess I was battling and suggested going back in and asking them to put it in a bigger cup. i appreciated that and did exactly that. The 2female and 1male employees were all very friendly & worked fast. I got in the car and went to enjoy my treat and this is what I looked down to see. I will attach pics of the runny, melted mess with the thick black hair sticking out of it. there went $5 and a lot of time.
Explore More
Nearby Places
View Place
Rocky Mountain Chocolate
View Place
Orange Leaf Frozen Yogurt
View Place
La Taquiza Taqueria (Tíverton Way)
View Place
ALDI
View Place
Shake n Bubble
View Place
The Vitamin Shoppe
View Place
REEDS
View Place
Walmart Supercenter
View Place
Boardwalk Treats
View Place
Zales
You may also like
Similar Places
View Place
Dolce Italian Bakery
View Place
Tout Suite
View Place
Cake District
View Place
Sweet Angel Cakes
View Place
Cheesecake Heaven
View Place
Cafe Comma
View Place
A Slice of Eden
View Place
A Cake Addict
View Place
The Divine Cake Houston
View Place