Custom Burgers

Ordered an Avocado Burger combo and they did not call my name, just let it sit on the counter until I inquired about my food and they pointed me to a box at the corner of the counter and my food was dead cold by then.

Looks like there are tons of negative reviews and rightfully so, but I had a good experience. Ordered, got a fresh chicken sandwich and fries and got them quickly. Both were hot and frisk crispy. Tomato and lettuce on the sandwich tasted fresh enough too. Yeah it's expensive but it's the airport. Which isn't a pass it's just that everything is here which sucks. But mine was good.

55 min wait. Took way too long. Cost $20 for a burger and 4.50 for a drink the size of a solo cup. The only reason it didn't take longer was because I went to and reminded them. I don't think they have an order priority system.

Like others, I should have read the reviews first. I ordered a crispy chicken sandwich and a few minutes later it came out slapped on a bun with no toppings or condiments. I asked about the slaw pickles and sriracha mayo it’s supposed to have but was immediately told “yeah we don’t have that.”

Fries were crispy and chicken itself was decent though very thin. But definitely not the product i ordered and absolutely not worth $19.

Just go somewhere else.

They’re understaffed. Cook had a bad day and whole atmosphere was uncomfortable. burgers WAY overdone cause cook left them on the grill for hours, did some chores at home, went for a walk, walked the dog, and then flipped them. It took 40 min to get my order. Just don’t go here. Find another place.

There is no service. You order on a totem and wait for them to place your order in the counter. Got a Classic Burger and it was exactaly a bigger version of a McDonald's cheeseburger. No place to seat so you have to find an empty table around the airport

This place is a joke. Didn’t even get what I ordered. But I neither had the time or the patience to say anything to the cook that just ignores everyone to begin with.
The other bad reviews are accurate and I wish I saw them before hand. Save yourself the headache and goes somewhere else.

Bad experience...Avoid this place! More than 25 minutes waiting for two burgers with fries! The employee cooking the burgers does not care about client service, she is just impolite and throws you your food on the counter. The buns were really cold, the meat half burnt, fries were ok, but service is a disaster, if you don't want to work with people, just don't do it!. I do not recommend it at all!

Burger came out fine, fries cold. The wait took forever tho. Get your employees some help. One guy helping 20 ppl at a time doesn’t work. Imagine shake shack having 1 employee 💀

I never leave poor reviews but making an exception given the amount of money I spent. Stood through a 40 minute wait for a burger completed different from the one advertised as it was missing most of its toppings. Condiments were completely out and staff seemed indifferent. Wish this place would improve for the sake of both the customers and the overwhelmed staff.

It’s always nice to find restaurants near your gate so you can grab a quick bite before you get on the plane. This one is made to order burger so it’s fresh but patty is pretty well done. A bit on the dry side. Fries are so so.

Incredibly complex ordering system with no signs explaining how to order. As a result everyone is standing around waiting to pay only for a rude employee to shout at them that they have to pay behind them and come back. Service is slower than a tortoise. They are more interested in talking to any airport employee that passes by than trying to get food to the customers. 30minute wait for a burger??? They had a pile of food not collected because people had flights to catch. And when the food comes the fries are cold and greasy, one sorry piece of lettuce and a limp slice of tomato on a burnt overcooked tiny beef patty . For $13 it is an insult!

First, the location is a bit off on Google map. I am reporting this one next to C75 gate. It took them 30 mins to cook a burger. Now my flight is going to check in and I will have to leave without it. No text or email updates during the entire session and this is just not acceptable. They don’t seem to care much about this speed neither. They just take their time. Avoid this place!!!!!!

SHADY BUSINESS.... SHADY EMPLOYEES AND SUPER SHADY BUSINESS PRACTICES. STAY AWAY!! SCAMMED AND HUMILIATED.

This review is based solely on my own experience and personal opinion.

I stopped by the Custom Burgers restaurant on Sunday night, 1/16/22, while waiting for my flight back to Houston, TX.

LOCATION: TERMINAL C

I think that my pictures are truly self-explanatory, but just for the sake of reviewing this place and their super shady business practices I'll go ahead and write a review.

I was waiting for my flight to Houston and, just like many others, I was just coming from a connection flight, and I was super hungry.
this SHADY restaurant PRAYS on hungry travelers who do genuinely ignore the SUPER SHADY practices done at this CUSTOM BURGER restaurant.
I walked up to the glass display and one of the rude and scammy cooks told me to place an order on the small standing laptop in front of me.
All the cooks are extremely rude, passive-aggressive and you can hear them using inappropriate language.
I placed my order and the system never asked me if I wanted french fries or not, so I genuinely thought they were included (afterall you pay $15).
They make me wait 20 minutes and after 20 minutes an african-american girl yells my number and gives me a box.... as soon as she hands over the box I realize that I had been badly scammed!!!
SUPER SMALL sandwish, MESSED UP burger, litterally slapped on the bun... UNBELIEVABLE!!! and NO french fries.

I go back to the counter and ask the same girl "where are the french fries?"... she goes "Sir, you did not order them"
I reply "the system never asked me if I wanted to add french fries"...
in a SUPER RUDE way she takes me back to the tablet where I had just placed my order and she shows me how to add the french fries to a Burger.
At that point I show her the path I had followed to place my order and I show her that the system does not ask if you wanna add french fries or not....
With a SUPER NASTY attitude she goes "Sir, if you do not like the service you are free to move on to the next restaurant"...
I could not believe what I had just heard.

CONCLUSIONS: $20 for what you see in my photos... SCAMMED, MISTREATED and HUMILIATED!