Melissa Diego
Latest Reviews
Va Cuba Destination
Would not recommend to anyone. My husband needed to get his Cuban passport to travel to see family. He arrived at their office and took his money very easily and told him from 3 to 6 months. That was in Jan 2017. We are now in Oct 2017 (10 months in) and we still have not received his passport. We have called several times throughout the months and they always say that it is still in the consulate of Cuba in Washington DC. My husband went to their office today because we wanted to cancel all together since we are going into a year and they told him they cannot refund him. They gave him the phone number for the Consulate of Cuba and told him to call there and to also call his family members in Cuba to go to the consulate in cuba to expediate.
If we are paying this agency to faciliate the process, why would they not do the updates themselves. That is the reason we thought we were choosing Va Cuba, to help us navigate through the process. Instead, they have thrown us to do their job.
Worse of all, they not once called us with a status update in the 10 months. It really is a factory with them. They stole our money and now my husband just has to wait until they feel like helping us. Very sad that this business being ran this way.
If we are paying this agency to faciliate the process, why would they not do the updates themselves. That is the reason we thought we were choosing Va Cuba, to help us navigate through the process. Instead, they have thrown us to do their job.
Worse of all, they not once called us with a status update in the 10 months. It really is a factory with them. They stole our money and now my husband just has to wait until they feel like helping us. Very sad that this business being ran this way.