yasmin kelley

VERY RARELY do I ever feel the need to leave a negative review but i’m hoping this criticism will prevent future situations where customers are uncomfortable. I love the clothes this brand produces, but the customer service I received was unfortunate. 12/26/22 I purchased multiple items, one of which being a $157 jacket I fell in love with. In store and online there’s a 50% off sale, after confirming with the “store manager” that the jacket was in fact not on sale I purchased full price and went on with my day. That night I went online and seen the same jacket on sale for $77, which also stated this is in store and online discount. A bit irritated that I have to drive back to the store, I did because $77 is a lot of money. I went back 12/27/22. Around 10:45AM I approached the register explained my dilemma and the woman dismissed the inconvenience this caused me and when I asked questions to better understand the process of the return she says, “It’s clear everyone feels like I don’t know what i’m doing today. “ Being taken back by her comment I explained I’m just trying to understand the situation. Then here comes the store manager, I politely corrected him that the jacket was in fact on sale so that he wouldn’t make the mistake again and so that no one else has to take two trips to the store. He completely ignored me and kept doing what he was doing. The woman continued to complain about how overwhelmed she was which is not my problem. It may be a better option to put her in clothing so she can fold and organize rather than have her overwhelmed at the register. Will not be shopping in store again. Horrible experience and I have never felt so uncomfortable in a store before.