W Zhao

All onsite staff and call center agents are professional and friendly. 1st visit for Canada biometrics was a good experience. But the website was quite confusing - the given photo size is wrong and worst of all they didn't mention the biometrics receipt among the required documents for passport submission. Cost me one trip in vain and wasted my time. Staff also didn't mention courier service and SMS tracking were optional and directly asked me to pay - if it wasn't for calling customer service before hand I would have spent extra unnecessary money