Priyastar10

Staff were polite but 2/3 of the gate boards were frozen, with only one of the smaller boards working and so a lot of us missed the flight. We couldn't find any staff to help us in the boarding area and so we had to check out and go to the ticket stall near the entrance. When I asked the staff if there was any way of getting a refund or way of complaining they said no. We had to pay swissport (ryanair) €100 in "airport fees" for the next flight with the same luggage (I had checked in luggage), which is at least cheaper than the €180 i would have had to pay if i bought the ticket myself right now. But this has not been a very supportive experience, especially for a non-native speaker like myself, and if anyone knows any way of contacting sofia terminal 2 staff directly for complaints then please let me know.