Sarah T.

The rooms were old and didn't look clean. I went there as I had good experience in 2018. This time it was not that great. They didn't clean the rooms or changed the sheets and towels. I had to go to the reception and get them. In my opinion they lacked on many fronts. For $200 a night there are certain expectations for service and cleanliness of the room. Bathroom looked like it needed repairing and cleaning. Mouldy rooms and bathrooms. Toilet seat was broken and looked unhygienic. Bathroom tiles looked dirty. The bedside table was stained. Walls had stains and marks. Everything looked like it could use a renovation and clean. Beach Front Hotel failed on those expectations. The excuse was first Covid-19 and then their receptionist said they were short staffed. I was not at all happy as I had a one year old and I didnt feel like leaving him on the carpet. I will strongly not recommend the motel to anyone and I will definitely not go there next time I visit Napier.