Bruce Ward

The worst. The billing and Financial services department somehow don’t communicate with each other. There are 1000 phone Numbers, and most of them either disconnect you or keep you on hold when no one is ever going to answer. I actually discovered, on my own, that i had been overbilled, and I had overpaid. Nobody in the billing department ever saw it. To their credit, they did eventually repay me in the amount of my overpayment. But that’s only because I found the error myself. They send 20 statements at once, at least once a week, even when I have requested paperless billing. I never look at them. I just throw them out. It’s unbelievable that an institution like this cannot have a proper billing system.