Yi
Latest Reviews
I’m truly amazed by the skill and dedication of the medical professionals at Mt. Sinai, including the surgeons, doctors, and nurses. However, I had a rather unsettling experience prior to my procedure. Prior to my surgery, I received two voicemails from their financial department with no caller ID, claiming that I owed them $2500. I am a full-time employee with premium health insurance through UHC, and I always diligently pay my bills. Naturally, I ignored these calls, but when I arrived for my surgery, I was met at reception with the demand that I owed $2500.
I was taken aback and explained that I needed to contact my insurance company before making any payments. The receptionist directed me to a small room labeled ‘Financial Department’ down the hallway, and as some previous reviewers mentioned, I encountered a single individual there. He tried to be friendly but immediately insisted that I pay before my procedure.
I asked for a breakdown of the charges, but instead of providing details, he countered with a question: ‘How much is your deductible?’ I informed him it was $750, to which he promptly responded, ‘Then pay $750.’ I was taken aback and furious. I had already paid over $500 towards my deductible, and his insistence on the full amount was unacceptable. I questioned the legitimacy of this charge and his role in the process.
Rather than clarifying the situation, he abruptly suggested I pay $100. This felt like a negotiation, not a healthcare transaction. I firmly declined, told him I would contact my insurance, and left the room, all while feeling uncertain and unsafe about the situation.
It’s disheartening that a prestigious institution like Mt. Sinai has a financial department that conducts itself in this manner. I sincerely hope they address and improve this aspect of their service for future patients.
I was taken aback and explained that I needed to contact my insurance company before making any payments. The receptionist directed me to a small room labeled ‘Financial Department’ down the hallway, and as some previous reviewers mentioned, I encountered a single individual there. He tried to be friendly but immediately insisted that I pay before my procedure.
I asked for a breakdown of the charges, but instead of providing details, he countered with a question: ‘How much is your deductible?’ I informed him it was $750, to which he promptly responded, ‘Then pay $750.’ I was taken aback and furious. I had already paid over $500 towards my deductible, and his insistence on the full amount was unacceptable. I questioned the legitimacy of this charge and his role in the process.
Rather than clarifying the situation, he abruptly suggested I pay $100. This felt like a negotiation, not a healthcare transaction. I firmly declined, told him I would contact my insurance, and left the room, all while feeling uncertain and unsafe about the situation.
It’s disheartening that a prestigious institution like Mt. Sinai has a financial department that conducts itself in this manner. I sincerely hope they address and improve this aspect of their service for future patients.