Susan Wu
Latest Reviews
The Cove
Update: After 2 days, they fixed my door and it's good now, so I add one more star. I think overall the apartment let me feel comfortable and the location is pretty good. Gym and roof deck are nice and new btw. Handyman are friendly as well.
Nice apartment but their virtual system is not working. I am a new resident and some of my package could not arrive before I move in. The Amazon driver told me that no one would open the door for them, though the resident manager told me that my package could arrive one day before I move in. I called the Rockrose and they told me to ask the driver to put the packages at Hayden, but the driver told me that Hayden refused to receive the package.
After I moved in, my door key (card) was not functioned. They fixed it the next day and it was broken one day after again. I was left outside of my apartment at night for 1 hour until the handyman found someone using a key to let me in. I still cannot use the key to access my apartment the next day and I am trapped in my apartment because of this. The resident manager came to check the door this morning and promised that it would be fixed before afternoon, but it's 1:20 pm now and no one shows up.
There will be no staff in the building after midnight and I do not know what to do if this happens again after the staff has left. They do not want to give me a key instead of the card.
Hope this helps someone who considers to choose this apartment.
Nice apartment but their virtual system is not working. I am a new resident and some of my package could not arrive before I move in. The Amazon driver told me that no one would open the door for them, though the resident manager told me that my package could arrive one day before I move in. I called the Rockrose and they told me to ask the driver to put the packages at Hayden, but the driver told me that Hayden refused to receive the package.
After I moved in, my door key (card) was not functioned. They fixed it the next day and it was broken one day after again. I was left outside of my apartment at night for 1 hour until the handyman found someone using a key to let me in. I still cannot use the key to access my apartment the next day and I am trapped in my apartment because of this. The resident manager came to check the door this morning and promised that it would be fixed before afternoon, but it's 1:20 pm now and no one shows up.
There will be no staff in the building after midnight and I do not know what to do if this happens again after the staff has left. They do not want to give me a key instead of the card.
Hope this helps someone who considers to choose this apartment.