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Worst experience ever! I’ve been coming to this steak house since 2015
It’s my favorite steakhouse in NY but I’m so disappointed today.
First the steak was cold so I asked the waiter to give me a solution, they reheated my steak. After a back and forth with them because they didn’t give me my steak medium rare, the manager brought us a new steak which was worst because it came well done and I am not coming to Peter Luger Steak for a well done steak.
When the manager came to the table again, he told me that is what medium rare looks like and that the plate was hot so it continued cooking. However this was not true. The steak already came out well done. For the price of this restaurant, I expected better specially today I was celebrating the anniversary with my husband! 👎🏻

After everything the least we expected was good costumer service, however the manager treated me in a way he made me feel like I didn’t know anything about steak, like I couldn’t afford coming to a restaurant like this, my night was definitely ruined not only for the steak but mostly for the service. They never tried to made me happy by providing us a real solution, this is unacceptable and disrespectful!