e doyle

This is a 1 star rating based on the customer service not the quality of the food. My family and I have been ordering/dining in from here for over 20 years. This evening, my family placed a take out order this evening, and my chicken sandwich came with no bun (an essential component for a dish to be considered a sandwich and they had asked me my preferred bread choice for the sandwich when ordering). I called the restaurant to give an FYI you messed up my order, and your kitchen staff needs to be more mindful in the future. I had no intentions to demand a refund or demand they remake the item. The person on the phone informed me that they had two large parties that had just come in and I would need to call them back in 15 minutes. I call back 15 minutes later and was told I need to call back later around 8:00 or 9:00 PM. When I was expressing my frustration about the poor customer service, I was put on hold and evidentially decided to just hangup. I am completely empathetic to the fact that when you are overwhelmed and overstretched being asked to take two minute to pivot and focus on something else seems like an impossible task. As a paying customer this whole experience left a bad impression in terms of this establishments customer service. I cannot stress the importance of supporting local business and I personally will continue to do so whenever possible, but in future I will think twice about ordering from here again.