Scott Morse

Plain and simply put these people are scammers and thieves. We booked a site online for 2 months. Even though Rover Pass (the online booking tool they use) says 50% deposit for that length of stay it charged us the entire $3248.67. Hurricane Ian hit that part of Florida and pushed back our arrival. When I called to let them know we would be late I was told Rover Pass had overbooked, but they would "find some place to stick me". I didn't pay all that money to be stuck somewhere so I called to cancel my reservation. I was told that wasn't a problem and they appreciated my understanding. A refund was promised but never received. I ended up disputing it through my bank. Rather than accepting they were in the wrong and paying my money back or leaving the dispute alone, they challenged the dispute. According to RoverPass' Terms and Conditions long term stays require a 90 day cancellation for a refund. My bank claimed there was nothing they can do legally. So I am out almost $3300 and the only recourse I have is to write this review and recommend you not book here, and change banks while I'm at it. Best of luck if you stay here. On to the Better Business Bureau to file a complaint there. They get negative 100 stars.