Kaitlin K

My friend, who I was going to play golf with, made a reservation for the two of us. Once we arrived, we were told that two more people would be playing with us. We were never told beforehand that they would be adding people to our group. Due to them doing this, it made us not want to golf at this location. So, therefore, we went to a different golf course. Yet, my friend noticed he was still charged for golfing even though we didn't golf due to the facility's poor communication and adding random people to our reservation. I checked the policies, and there is no policy stating that the golf course could do this. My friend called the facility. The facility blamed him because he did not want to golf with 2 other random people, rather than respecting the reservation that we made. They refused to give him a refund and stated he could come back and play a round. Why would we go back to a facility that doesn't respect our reservation and charge a card that shouldn't have been charged.