Anna

I’m sure this organization is great but do not expect them to pick up your donations at your house. I echo all the pickup statements in these google reviews. I put my items (2 trash bags, a small box, and a vacuum-nothing too laborious to take) outside on the sidewalk in front of my address at 6:30 the morning of my confirmed pickup date. Labeled, out in the open, made the instructions very clear on my request where the items would be. At 3 PM, the items were still sitting outside so I called to see when they’d be by and was told that the driver said he couldn’t find the donation items. The woman I spoke with on the phone was very nice and asked if I’d like to reschedule but I just rented a car and took the items to Goodwill instead, as I needed to get rid of the items this week and it was too late to schedule a pickup from another donation site. So if you’re going to schedule a pickup, I guess you need to put the items directly in the middle of the street so the driver can find them...