Sarah Al-a3raaji

Didn’t receive all services they told me about on the phone when we booked.. we had to go to the reception to ask for almost everything like( forks, pizza, wifi, music, cleaning tables, water etc).. plus we didn’t get the room we asked for on the phone… we asked for the second level.. we received first level .. and rooms were totally quality different. Plus no any music devices were provided even though I asked for it specifically on the phone and asked them of I need to bring my own music device and they said no we provide that and they didn’t!! There was no birthday music neither in the room or in the back audio and the tv in the room was not working!!.. guests commented very negatively on the room and the services compared to the charge you got for which 398$ for 10 kids !! This was our first time and definitely the last.. all family and friends were aware of this poor quality service and they will pass this to everyone they know to avoid booking here in the future!! Highly don’t recommend it for birthdays.. very disappointed 👎🏼