Monica Lawrence

So sad to leave this review. They have a lot of potential but there were too many issues. I really want to find a good karaoke place but unfortunately this wasn’t it.

Pros:
- so much potential in this place. Lots of space, great sound system
- they gave us a discount bc of the issues but honestly it still wouldn’t make us come back. Ever.

Cons:
- the door was locked when we went and no one was there even though we had a reservation.
- we tried calling and they insisted on using WeChat instead
- it smelled bad. This is such a weird thing to say but there was garbage all over the entrance and it smelled like stale takeout inside
- two rooms we went to had broken systems. They finally moved us upstairs when we asked. Everytime we moved we had to re-queue the songs
- to top it all off, the price on the receipt wasn’t what was outlined over the phone and I know this bc I double-checked explicitly what the price should be. The breakdown on the receipt was very sketchy and did not add up. Upon asking, the guy in charge made a big fuss over it in expressing his exasperation and finally gave us the price promised over the phone, but it wasn’t a good feeling. We weren’t trying to be rude or Karens, we just wanted the price that we were told…

Great food delivered hot, great customer service, worked with our budget with very reasonable prices. They were punctual and had quick replies + communication throughout the whole process. My favourite was the teriyaki chicken rice bowl and turkey sandwich. Will definitely order from them again.