Mohamed Allam

Worst experience I have ever seen. Not a single employee in this branch is helpful. The baggage handler dropped my electric appliance box, instead of apologizing he started justifying it rudely. The man on the counter gave me the worst costumer service I have ever seen unfortunately I couldn't see his name. He was extremely disrespectful and rude. It honestly felt as if he is trying so hard to make a great service (early check in) terrible. These people are treating us as if we are travelling for free. They never answer the phone, I had to go to the branch just to ask a question one day before my early check in. He asked me to remove 0.5 kg from a bag. 0.5 KG!!!!!!!!! I had to remove my laptop charger. The idea of early check in is supposed to decrease stress, instead it made travelling more stressful. I would rather carry my bags on my back from rak to sharjah than to deal with these people again. Please get better employees especially if they will be dealing with costumers, or train them for costumer service because this experience was unacceptable.