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Dear Management:

I ordered online TAKEOUT around 6:09PM Nov 14. I put in the note FOR DINE IN PLEASE. Trying to see if that would work since I have 2 kids and we were starving.

We arrived at 6:24PM. I showed the lady I have paid online and asked her if we can eat there instead. She told me if we ordered takeout, we should go somewhere else to eat them. That was the rudest I’ve ever heard.

The fact that I have already paid for it and should at least have the order ready so we can eat somewhere as we were refused, but the order was not prepared yet! Since I have nothing to take out yet I asked her if we can just eat in and she said “yes, but next time you can’t do that again.” I can understand if all the tables were occupied she can do that but at that time at least 3 tables were vacant.

What I don’t understand is I have paid for in advanced and I purchased the food from them and they won’t allow me to eat there.

When we were sit she won’t even bother to give us water. She has given water to the customers sitting beside us. She won’t bother to look at our direction and obviously avoiding us. We only asked for 2 waters even if we are 4 because it seems like we are a burden for her.

Finally got the orders 6:40PM. She’s not even smiling or handing the food over to us properly, leaving it just beside one side. She is the rudest server ever, I don’t feel welcome here. I understand she’s upset but that’s not how you treat the customers who have already paid for the order and should have gotten the order (takeout) earlier.

No proper ventilation. Prepare to smell like ramen.