Vitalii Shakhlin

If you want to fly on a balloon, strongly do not recommend this company. They do not provide you the right information. We came to this place on Sunday (31 of October) and book and paid balloon tour on Wednesday (3rd of November). We ask several times "if we paid now can price change in the future?" and they said no, "We ask you to make a reservation to fix the price". However, the flight for Wednesday (3rd of November) was cancelled because of weather was not good, on Thursday (2nd of November) we ask can we fly on Thursday (4th of November) and they said "yes most likely you will fly, we will inform you tomorrow at 1 pm" but tomorrow price increased twice (from 70€ to 150€ because balloon did not fly few days) and they said "came we return your money back" they didn't warn us that price can be changed they didn't say anything. When we came to the office they just refund our money and when we ask "What we should do, on Friday (5th of November) our last day here?" they said "It is not our problem, get your money and go out". I think they just resold our places for people who are ready paid 150€. I attached our WhatsApp chat.