Shoshana D’Alonzo
Latest Reviews
The Loft On King Street
Went there for my birthday. We requested bottle service, the supervisor approved one bottle and booth. They took my husband’s ID and credit card for the bottle service.
After the bottle was finished the staff approached one of the guests saying “are you ready for the second bottle now” which guest thought it was already included and consented upon based on their approach. Not sure why the information didn’t come back to my husband but that’s another issue for another time.
Husband ended up on the hook for the additional bottle as a result, and never received his ID back. Ended up trying to escalate to management and the staff did not get back to me. Followed up and spoke to manager Maria who said my ID is not there, and said she would check cameras however never followed up with me despite promise to do so and did not return my call. Highly suggest staying away from this place as they have poor service and management.
After the bottle was finished the staff approached one of the guests saying “are you ready for the second bottle now” which guest thought it was already included and consented upon based on their approach. Not sure why the information didn’t come back to my husband but that’s another issue for another time.
Husband ended up on the hook for the additional bottle as a result, and never received his ID back. Ended up trying to escalate to management and the staff did not get back to me. Followed up and spoke to manager Maria who said my ID is not there, and said she would check cameras however never followed up with me despite promise to do so and did not return my call. Highly suggest staying away from this place as they have poor service and management.