Hayle Artz

I am in complete disbelief of the way management has handled our move out. They (Brookland Press and Greystar) are essentially unresponsive; as a tenant none of our concerns were addressed, now as a former tenant we have emailed corporate and the property multiple times over the course of months and received finally received a response in regards to our move out/security deposit refund in February.

Unfortunately, our neighbors were very loud and had a dog that barked non-stop for hours at a time, day and night. We flagged this numerous times but nothing was done to rectify the situation, so we made the decision to move.

Fast-forward three months, we are battling to get our security deposit back. They are well over the 45-day deposit return window outlined in the lease. We still have not received the check BUT we did get a screenshot that the check has been cut! A check for $40. They owe us approximately $750 for the security deposit + an additional fab that was returned. We did not receive an itemized invoice or any communications that justified the $710 discrepancy in the amount owed and the check cut. Additionally, they sent the check to the wrong address. Despite me following up three times to ensure they had our correct forwarding address.

I will never live at another Greystar property and would advise you to think twice before signing a lease with them.