Sean Delehunt

Every time I order from here, I end up regretting it. Today I made an order for lunch. I placed it early because I know they get busy. When I ordered, their OLO system indicated the order would be ready at 11:41 am. I didn't believe it, but didn't want my food to sit too long if it was ready, so I arrived at 11:45 am. The order was not ready when I arrived, and per usual, it was chaotic in the pick up area. I patiently waited. About 15 minutes after arriving, I was able to check in with staff. My order was not yet ready. Eventually my order was ready, 30 to 40 minutes later than initially indicated. In all, I spent my 1 hour lunch break simply picking up lunch, and still need to find time to eat it.

The food is good, so I keep giving them another try, but the experience described above isn't a one-off or the first time. All I ask, Mendo, is that you provide a more accurate estimate of pick up times. If the order is going to be ready at 12:15 pm, tell me that, and I will plan accordingly.