Kristen Sanchez

I arrived at 6pm on a Monday and the ice was extremely choppy--big gouges all over. Very dangerous. It was like skating on a river bed. I asked the manager when the next cleaning was and he said 7pm. I asked if he would consider cleaning the ice earlier and he said no because there are only a few skaters on the ice right now. I didnt understand that logic and asked him to explain. He became very sarcastic and argumentative right in front of the other employees, saying, "Well, everybody else out there looks happy." So I guess I either have to deal with a crowded rink or choppy ice. I specifically came on a Monday to avoid crowds. He also refused to give me a refund saying, "We don't give refunds." All 4 employees were just sitting there doing nothing and they couldnt make an exception for a customer who asked politely. I am so disappointed. This was my favorite place.