Monica M. Torres
Latest Reviews
YAYOS LATIN CUISINE
If I could give zero stars I would. Team is not managed well. Manager was very rude. They made an error in the delivery and they told me to place another order to receive more food as comp for their error. But the second delivery did not include the promised food. Essentially they lied and I was stuck paying the extra fees. Terrible service. Manager was so rude.
Update: The owner is calling me dishonest. This is insane. I was told by an employee to place a new order and that they would add more food as compensation for failing to communicate that they were out of stock about something until the order arrived incomplete and after I had to call to ask about the missing food. But when I did this my second order arrived without the promised additonal and complimentary food. I called back and the manager said that isn't how they operate and that someone gave me wrong information. But it was already done so the nice thing to do (especially after messing up twice) is to refund the second order. Clearly this place does not care about good customer service in a city where restaurants are everywhere (better ones that do not sell subpar food might I add).
Update: The owner is calling me dishonest. This is insane. I was told by an employee to place a new order and that they would add more food as compensation for failing to communicate that they were out of stock about something until the order arrived incomplete and after I had to call to ask about the missing food. But when I did this my second order arrived without the promised additonal and complimentary food. I called back and the manager said that isn't how they operate and that someone gave me wrong information. But it was already done so the nice thing to do (especially after messing up twice) is to refund the second order. Clearly this place does not care about good customer service in a city where restaurants are everywhere (better ones that do not sell subpar food might I add).