Khalia W

Our day was great until we went to go check in for our tubing session. Despite being assured we were good to go with our tickets by 2 different employees, we were turned away at the tubing section, met with attitude, and denied help by the employee there. Claire in guest services was EXTREMELY rude and cut me off consistently when trying to explain the situation. Dan, the operations supervisor, dismissed our issue via a phone call w. Claire, then showed up and offered 0 help. No apologies were given for the way we were treated by staff or the mixup. Avoid this establishment for its poor customer service, and lack of consideration for its customers. Much better options in the area!! We won’t be back.