majda ala

Plenty of parking but not enough staff to guide people who are trying to park making it super crowded

My family and I come to this cinema at least twice a month, and we always use the VIP cinema, and honestly the service has severely plummeted. People pay this extra charge to receive top service, having your family and yourself wait outside AFTER show time of the movie started is unacceptable. Coming into the space finding it STILL dirty and require cleaning is unacceptable. Having a staff member claim that “you have 10 minutes of trailers so the cleaning can be a little late” is COMPLETELY UNACCEPTABLE. our show time was at 6 pm, we reached the cinema grounds at 5.33 pm, we are people who like to watch trailers, we expect the least when paying this amount of money like having a clean cinema to enter to and to watch the trailers. The room is hot as well. And when i spoke to their manager all I heard was we are sorry for being late, what does that help me with?
Might I add we got our food and drinks 50 mins within the movie ! What’s left of the movie then???
I will be writing about this everywhere.

Amazing! The staff was super super friendly and accommodating. The beach view is just breathtaking. Pizza is a must order