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Ordered Fresh almonds. Received some old worm-eaten ones. Asked for exchange with a freshly opened bag, but received the same. Finally got a refund and must say not impressed how it was handled, since it took many calls and numerous attempts to explain to them how unhygienic and serious that is for public health. I was called "an upset customer",despite an objective explanation to the manager..LOL. Probably one person was polite and adequate in this whole process that took 4 hours to be over with.