Sarah Nguyen

I have been a loyal customer and fan of cava for years!! My experience yesterday was just awful and horrendous. I placed an online order for pickup at 3:15. I came into the store at 3:25 and was told that their online ordering system was down and they had not received my order... I was told by the girl working in the front to go run my Trader Joe's errands since they did not know when they could get to to my order. I came back to Cava at 3:50 and my order was still not started! no receipts printed or anything! Someone rushed through the line and made my bowl, only to make it completely wrong. Normally I could not care if there were certain things missing from my bowl, but there were toppings added that I could NOT EAT, such as the FETA!! I have a dairy allergy so I had to throw my entire bowl away and did not even bother to give my bowl back as the store was busy and I knew they would not prioritize my order if it was not done in the first place. Extremely disappointed in this location!