Kinnera
Latest Reviews
Best Buy
Bitter Experience...!
I ordered a Samsung Z5 flip in this store almost 17 days prior as a pre-order buy. When I reached the store for pick-up, the pick staff told me that the product is pending for release (meaning no one knew), but to answer a question, she said that the phone isn't released (Aug, 11th is the official release date of the product).
But when I spoke to the supervisor, Shane, though he is quick in getting the information about the inventory and very helpful in addressing the issue but he even does not know what exactly pending for release means. (E.g., maybe a backend issue or product, maybe with flaws. "Maybe") further suggested us that if at all I wanted to get hands on the mobile, I have to forfeit the pre-release promo, which is the ultimate loss for me.
When things stood thus, we reached out to the customer care rep Priyanka of Bestbuy, explained the whole situation over the sms, and she informed us that even though she is not aware about the status or the meaning of pending for release. But finally, she suggested us to contact Shane, the supervisor who was like, as I explained earlier, that he does not know the exact reason to get the phone as on date i have to forfeit the promo offer and the customer representative is not able to do anything except to raise a complaint.
When I questioned him about the other products which I ordered 3 in number but only got one instead of three. When I questioned, they said it shows in the inventory but can not find them.
I have traveled 90 min to the store to get down on taxes (which we all do) and failed due to the lack of communication gap between them(customer representative and store supervisor), which made me suffer whole day.
Hope this review helps the staff both in store and representatives to work on communication gaps and help the customer in need.
I ordered a Samsung Z5 flip in this store almost 17 days prior as a pre-order buy. When I reached the store for pick-up, the pick staff told me that the product is pending for release (meaning no one knew), but to answer a question, she said that the phone isn't released (Aug, 11th is the official release date of the product).
But when I spoke to the supervisor, Shane, though he is quick in getting the information about the inventory and very helpful in addressing the issue but he even does not know what exactly pending for release means. (E.g., maybe a backend issue or product, maybe with flaws. "Maybe") further suggested us that if at all I wanted to get hands on the mobile, I have to forfeit the pre-release promo, which is the ultimate loss for me.
When things stood thus, we reached out to the customer care rep Priyanka of Bestbuy, explained the whole situation over the sms, and she informed us that even though she is not aware about the status or the meaning of pending for release. But finally, she suggested us to contact Shane, the supervisor who was like, as I explained earlier, that he does not know the exact reason to get the phone as on date i have to forfeit the promo offer and the customer representative is not able to do anything except to raise a complaint.
When I questioned him about the other products which I ordered 3 in number but only got one instead of three. When I questioned, they said it shows in the inventory but can not find them.
I have traveled 90 min to the store to get down on taxes (which we all do) and failed due to the lack of communication gap between them(customer representative and store supervisor), which made me suffer whole day.
Hope this review helps the staff both in store and representatives to work on communication gaps and help the customer in need.