Dani L

I had really bad customer service from woman by the name of Hannah last night, what a nasty girl who wouldn't believe the carlton membership card photo i had on my phone was mine, like i was lying. Should have shown my licence as proof of name, but didn't think of it at the time. Even served someone else while i was buying a couple of blankets, waiting for me to prove the membership was mine, she demanded that i show her emails from the club that i had received. Absolutely unacceptable, considering we pay thousands of dollars a year in membership. And its not like the shop wasn't really busy. I had been in a queue for 10 mins before being served by her. She was so rude! I missed the first 6 mins of the 2nd quarter as a result. Next time i won't bother with the shop!