Kaushalya preethimali

I was in deira city center metro station to recharge my nol card. Person who was in the ticket counter she was very aggressive to i have no idea that whats her problem i told her to recharge my card and my husbands card each 5 Aed by credit card but she was enter 100 aed to card reader then i told her that its only 10 aed that time she was very angry to me she was asking me how much the total with loud voice and very aggressive im surprised RTA hiring people who cant hear or who do not know how to treat people politely.. Her name was Abida Shaik