John Azar

Incredibly unprofessional. As a couple we had two massages booked. 3 hours prior to our appointment, I received a text message canceling one massage, not even a call. When I called and spoke to Shannon she said she has one massage therapist out. I understand this can happen but when I asked Shannon if there was anyone else she could call and reschedule being that we are two people and this is our last day here, she replied that she has people staying at the cottages that have multiple appointments. I don't even know how that is supposed to sound appropriate? So guests of the hotel take priority over other clients that have appointments scheduled a month in advance? And guests that have multiple appointments? sounds like they could miss/reschedule one of their multiple appointments over canceling our only appointment. Seems as if Shannon didn't want to use critical thinking to provide good customer service. Would not recommend booking with them.