Kelli Hermanson

I placed an order for pickup on the app, the food was ready when I arrived and as always, it was delicious! I noticed the next day there was three pending charges from the one purchase I made. I took the survey letting them know about the issue. I was emailed by the assistant General manager right away letting me know he checked their system and only one payment cleared and another was kicked back and if the charges went through to let him know so it could be escalated to get the problem fixed. The pending charges dropped from my account within a couple days, but I greatly appreciate his quick response and willingness to help! Great customer service and food!
Btw, the Buffalo Mac and cheese is the best 😊