David DeLuca

I have always enjoyed the food from Hot Table but the service at this location has to be by far the worst when it comes to pick up orders! It is never on time as to when it says to be there for pick up. When I do arrive I am usually waiting another 20-30 minutes while they prepare orders for walk in customers and clear out that line. Only then did they come over to those of us that had been standing by the empty pick up shelf for some time with out being addressed and ask us our names and start to prepare our orders. Not sure what the point of ordering online is? When they finally got to me I asked for a refund explaining I did not have any more time to wait for my meal and needed to return to work. The one young lady working the register said she would need to get the manager to submit the refund. When the manager arrived she proceeded to give me a gift card. I explained that this was the 3rd time trying to place an online order only to be met with horrible service, I requested the refund back to my credit card and said I will not be returning.