Zoe Ledesma

Horrible Staff Experience, I went to Kids Empire Watchung Location and I could not believe at the horrible service I received from a so called “supervisor” named Torrence. There was a line when we walked in with a minimum of 6 people waiting and 1 cashier when you could clearly see 5 workers all walking around the front counter. No one came to help check out people quicker and it wasn’t until my kid tried to run into the play area that the male “supervisor” name Torrence finally made his way to the front to help. He looked extremely bothered that he had to do a job and help check people out at the register. Many people could see his lack of care, it wasn’t until it was my turn to pay that I experienced the worst customer service I ever received in my life at a kids entertainment place. I told him how many kids I was with and how many adults and he yelled that all of us adults needed a waiver, we came to this location before and it was never an issue so we just asked why we needed one today if it was never asked of us before and he then got louder and yelled “YOU NEED A WAIVER FILL IT HERE OR ON YOUR PHONE”. My father then told him why he was being so rude and why he needed to yell at me and he snapped at him saying “IM THE SUPERVISOR YOU WANNA COMPLAIN IM THE SUPERVISOR”. He then gave us all nasty disgusted looks and continued to state he had authority in this location and when we asked for a manager he said he can’t give us a name and if we want to complain that we can complain to him since he’s the head supervisor. Needless to say we left because this was a horrendous experience and I will not be coming back. Change your supervisor because a worker for kids empire should like working with kids not look completely disgusted or bothered when people ask him to do his job. Do better.