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I bought a pair of Klipsch speakers from John and his team last year. I called to inquire about them and was put directly in touch with John who offered to hold them with no pressure until I could make it in later in the day. I received personalized, friendly service from a knowledgeable staff and a product at a good price in excellent condition (there was a listing for the same set of speakers in worse condition at the same price point at the time of purchase so if I'm honest I was surprised that a storefront was able to compete with a private listing considering overhead etc). I've now been enjoying these speakers for about a year and they have not disappointed ever. Really appreciate them.